Connect the Hub’s power cable with the blue tab. Hi I have ordered a quick start kit and don't have a virgin media wall socket. I guess your options are seek approval, be dumb and have install or change providers. Even sitting in the room above the router, the WiFi was dreadful. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. For a wires-free alternative, you could use a cordless phone setup. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Learn more. The wall socket I have within my home does not appear to be working. You should be able to do it on a call to CS. You’ll leave the Hub alone for 10 minutes. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Virgin media wall socket in an unusable place. Manage Your Account. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. Options. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Virgin Media; My Virgin Media; Shop;. Broadband. Mark as New; Bookmark this message; Subscribe to this message. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The internal box should be oblong, square one are for phone. on 05-12-2022 15:05. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. QuickStart, set up and connections. Feb 22, 2022. Virgin Media don’t do any Fibre connections to inside the house. Home Phone. There is a long wire and plastic boxes. Don’t have a virgin media wall socket; Options. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I wanted to check with people on here before trying to get an engineer in, just. we're glad you're. New Install Assistance. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. Cihank617. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . . So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. When I proceeded to set up my Hub 3 I quickly realised that. com on 15-02-2022 10:03. I can’t find wall socket that is compatible with the cable. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. The NTL cable termination box is outside. These are usually fitted if you are in close proximity to an amplifier, & should not be removed. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. It probably goes into another room in the house. We would like to show you a description here but the site won’t allow us. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Phone. Hello there. 1 ACCEPTED SOLUTION. I have looked everywhere but can't seem to find one. Virgin media wall socket for broadband is not what js shown on the installation guide. Customer since 1993. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. . Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. The cable fits in the socket shown in the image attached. 3: HDMI to your TV. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Customer since 1993. Please help. Browse Virgin Media Virgin Media Community. Hi, im writing this as a last resort, as customer service has been woeful. I don't see a Virgin Media Wall Socket anywhere in. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Switched. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Explain what needs to be done and book an engineer visit. I recently applied and received the delivery for a virgin package of tv broadband. I end up calling and the person on the phone said its been - 5401028. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. Stay safe online. I am going to cancel. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Explain what needs to be done and book an engineer visit. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Stream from Virgin Media. Account -. QuickStart, set up and connections. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. Manage Your Account. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. We also don’t have an Ethernet point only an old BT outreach 5C box. however as you still get a line from the wall socket there's a chance the migration has not completed yet. . I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Tudor. Learn more. Account - Cable. Stay safe online. Stream from Virgin Media. Has anyone had the same problem?Best to have the excess somewhere tucked away if possible. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. I don't work for Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If it is a loose cable only, you will need one of these to connect the Quickstart. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. 0800 052 1734-----Fibre phone Adaptor - different rooms. Turn on your TV and get connected. Tudor. just moved in, can see the brown cable coming in from outside but there's no VM. Kit arrived today…no wall box so unable to install. I'm very sorry to hear about the non wall socket. FYI it was push-fit, not screw on, even though the receiving socket on the. Would I be able. If you do not have a Virgin Media wall socket or cable, one will need to be installed. It should work ok. Account - Cable. VM BB TV Landline. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Quickstart is the quickest and easiest way to setup our services. Browse Virgin Media Virgin Media Community. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Dave. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Let us know if there's any further issues. I'm a Very Insightful Person, I'm. I only have a BT master socket, and then a TV aerial socket. Virgin Media Quickstart set up. I was never asked if I had a wall box. When ordered it didn't say anything about needing a VM wall socket. . My Virgin Media App. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Go to solution. It is really quite simple. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. The box and cables may have been removed by the previous occupiers. Need to contact Virgin Media Customer. Learn more. Broadband. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. I'm here to share knowledge, I don't work for Virgin Media. those who understand binary and those. They will charge £99 for a relocation. Sometimes you'll just have a wire coming in rather than a wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Account - Cable. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. But I have actually managed to get through to the technical team over chat. Joining in 143 Views. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . log into hub3 - 192. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. It probably goes into another room in the house. The box and cables may have been removed by the previous occupiers. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. All forum topics; Previous topic; Next topic; 1 REPLY 1. Browse Virgin Media Virgin Media Community. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Security matters. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. 2: Seeker. Standard Member. The Openreach sockets do not work for Virgin Media. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. How to i book someone to come and - 5239743. Stay safe online. on 21-08-2023 20:36. Push fit the VM-supplied lead onto the socket. Packages. All the cabling is the property of Virgin Media and must not be touched. Broadband and TV deals. I don't work for Virgin Media. Follow these steps to install your virgin Media Broadband, TV and Phone service. Thank you. Hi @bingoman000. Switched On Families. But I have no Virgin Media Wall socket in my house. If you've set up an order and it's for a self installation and you're unsure you already have the required fittings, as @Tudor has advised, I would recommend calling the number. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Just had self installation delivered, have no wall socket just two cables from the wall. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. It is likely you will be waiting a few days. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Go to solution. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Socket should be on the underside. com. Managing Your Account - Cable. Hi there @vmcusto1, welcome to our forum and thanks for your post. Turn on and start the Box. I'm a Very Insightful Person, I'm here to. I'm a Very Insightful Person, I'm here to share knowledge. However, I do not have any of the specified wall sockets available. Got my virgin media self install kit but I don't have a virgin socket. Forum; Apps. Placed an order and the lady said we were eligible for quick start self installation. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Re: No Virgin Media wall socket internally. Any help much appreciated, could a mod please help? 0 Kudos Reply. You will only have been sent a QuickStart pack if the premises previously had VM. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Thank you. Browse Virgin Media Virgin Media Community. I've had a quickstart and they sent it but there is no previous virgin connection. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I don't have a Virgin wall socket. Push the red label end of the white cable, into the wall socket. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Back a step. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Switched On Families. Or you may be quicker than average! You won’t be involved the whole time. . Hi all, when I signed up for Virgin Media, it said the service was available at my house. So, a 50 minute broadband, TV and phone. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. The cable going in will be a double. I have my original wall box still that has the CableTel logo. Plug into the Virgin Media wall socket. 0 Kudos Reply. Manage Your Account. Cihank617. Virgin Media; My Virgin Media; Shop; Help;. A Ti-Vo was installed in one of the upstairs bedrooms. Virgin Media Wall Socket. -a power cable for the hub's adapter. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). VM BB TV Landline. When phone connected to the wall socket, no dial. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Stay safe online. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 0 Kudos Reply. @umerarifkhan11 wrote:. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. I presume. I only found an openreach mastersocket 5c in the flat. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. on 31-12-2021 10:47. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Forum Team Options. No virgin media wall socket mattz1106. No virgin media wall socket. Subscribe to RSS Feed;. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. Just joined. My problem, like many others is the main phone line is in one room and the hub in another. Security matters. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Call the Pre-installation and delivery team on 0800 052 1734. Unscrew the white cable with the black collar. on 17-12-2022 10:39. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. I don't think you have understood the problem! 1. ThanksHi , Thank you for your post and welcome to our community forums. The socket I can see is for BT. Options. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I am so sorry to hear that you seem to be missing a wall socket in the home. on 08-01-2023 20:46. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Give the pre-installs team a call on 0800 052 1734. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Don’t plug the power cable into a plug socket yet. Virgin Media: TiVo® service. Browse Virgin Media Virgin Media Community. 11-11-2022 12:53 - edited 11-11-2022 12:58. I'm here to share knowledge, I don't work for Virgin Media. I don't work for Virgin Media. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 0. The package was delivered but there is no wall socket for me to plug into. The wall box may be branded with the logos of an old cable TV company (not VM). Broadband and phone deals. Will an engineer h. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Wall socket issue in QuickStart, set up and connections Friday; Top. Vonage 2nd line. Not able to set up my broadband. Managing Your Account - Cable. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Manage Your Account. Plug the cables into the Hub. Account - Mobile. AnthonyRaw1986. - 5243559I don’t have the virgin media socket on my wall, how can I get online - 5206643. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Learn more. You should see a cable going through the wall and if you trace this inside, you should get the cable. Phone line - 5 mins. No virgin media wall socket in QuickStart,. Joining in. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. All the wall sockets I can see are for BT. The website is not even remotely helpful with this issue. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. My Virgin Media App. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I don’t seem to have a Virgin Media Wall socket in my house. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I could connect it in my house self install. 2: Internet connection, via your homehub, for all online functions. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. My Virgin Media App. Switched On Families. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. One of them was Telewest. Virgin Media Wall Socket. Networking and WiFi. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Vonage 2nd line. Please help. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. QuickStart, set up and connections. You need a small spanner to remove this. That is a rooftop aerial outlet for Freeview TV. I'm a Very Insightful Person, I'm here to share knowledge. We have the quickstart pack but sadly cannot get broadband set up and working. Virgin Media; My Virgin Media; Shop; Help; Virgin. ThanksThe box and cables may have been removed by the previous occupiers. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. on 25-09-2022 15:41. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. We have tried plugging it into the only box we found it would fit but no luck. It is easier to decorate without wires and boxes so I would like to hear your expe. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Is it necessary to plug the cable to socket for having wifi, if so what can I. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817 Browse Virgin Media Virgin Media Community TV on the go. So yes, following many takeovers, this is now your Virgin Media connection. Learn more. Go back to normal router mode as soon as the test is done. Hub 3. Virgin offers self-install to properties that have recently had a service. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. I wanted. There must have been a previous installation or you would not have been offered a self install. The pre-install team number is 0800 052 1734. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Look for the omnibox outside and trace the cable inside. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. VM don't send out the quick start kit unless there has previously been a VM connection in that property. I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Some of the cables hanging out the wall were cut off after the house improvements.